The House
Returns & exchange
Unworn pieces return within 14 days, exchange within 30 — protective seals intact.
Returns, within 14 days
The watch must be unworn and exactly as delivered: tags, stickers and protective covers in place, boxes and papers included, proof of purchase attached. Once the piece passes inspection, the refund is issued to the original payment method within 5 business days.
Exchanges, within 30 days
Same conditions, more time: choose another reference and we settle the difference either way. Contact us first, ship tracked and insured, and keep the protective covers on — a removed cover ends the eligibility, no exceptions.
How to start
Message the concierge with your order number and photographs of the piece as it stands. You will have an answer, and a shipping address, within the day.